Shipping policy

Order Confirmation 

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

 

Order Delivery 

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We'll send you you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at Support@ModelBedroom.com so that we can help.

 

Free Delivery Terms

We offer Free Delivery to most of the UK on all our products unless stated otherwise however if you are in a remote area such as the Scottish Highlands, some areas of Wales or some other remote areas please contact us for charges which range from £19.99 to £99.99. Please also note that the postcodes classed as Scottish Highlands can vary, depending on supplier courier & their own zone rules.  Please contact us for details.

 

Delivery Lead Times

We deliver directly from our manufacturers in order to ensure you receive your good(s) as quickly as possible. Our delivery lead times therefore vary and are dependent on the manufacturer of the good(s) you have ordered. All delivery lead times are clearly stated at the top of the product page. Whilst most of our deliveries are made well within the delivery lead time, these are approximations and on certain occasions, factors beyond our control, such as weather, can result in small delays.

Deliveries to remote areas and the following postcodes may take longer due to location and may occur a surcharge: 

Aberdeen- AB *

Dundee - DD *

Edinburgh - EH *

Falkirk and Stirling - FK *

Inverness - IV *

Kirkcaldy - KY *

Perth - PH1-26 *

Kilmarnock - KA29-30 *

Paisley - PA1-19 *

Oban - PA80 *

Unfortunately we do not deliver to Northern Ireland and offshore islands, at this current time.

Damages: 

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to  Support@ModelBedroom.com so that we can process it on your behalf.